Frequently asked questions

With a paid discovery visit. We spend two to three hours in the space, measure it properly, and follow up with a written brief and a realistic budget range. If you decide not to continue after that, the brief is yours to keep.

Design fees typically run between 12% and 18% of the total project value, with a minimum engagement of £15,000. Furniture and construction are quoted separately and transparently — we do not mark up trade purchases without telling you.

Yes. Everything in our Models collection is available to buy directly through this site, with no design engagement required. Trade customers can request an account for collection pricing.

Stocked accessories and bedding ship within three working days. Upholstered pieces are made to order and typically take three to six weeks. Every product page lists its own lead time.

We ship to the EU, the United States and the UAE. International orders are quoted at checkout and delivered by a two-person white-glove service including placement and packaging removal.

Stocked items can be returned within 30 days in their original packaging. Made-to-order upholstery in a custom fabric is non-returnable unless faulty, which is why we send free fabric samples before you commit.

Always, and we would prefer that you did. Request up to six free swatches from any product page and they will be posted the same working day.

We do, on a limited number of projects each year. Contact the studio with your programme and we will tell you honestly whether we have the capacity to do it well.